Our returns policy is second to none.
In addition to the 14 day legal requirement for returns of perfect goods, we also accept returns even after use in the case of 14 day free trials. Shipping charges either way will not be refunded on free trial items, but no re-stocking charges will apply. A full refund of the price of the item will be issued on Free Trial returns, provided the conditions of the trial have been met, but shipping charges either way will not be refunded.
Customers returning perfect unused items for up to 14 days will be issued a credit note, or a refund on request, but a re-stocking charge, which will equate to outward postage plus any payment charges, plus any other costs, will be applied before the credit note or refund is issued.
Please inform me that you are returning items within 14 days of you receiving them, and please send paperwork with your returns, so I know from where they have come. If items are returned without documentation a further search charge will also be added to the re-stocking charge, as it takes time and effort to trace an order which is returned without documentation.
Custom made items may not be returned unless faulty.